Business Process Outsourcing (BPO) can immediately lower costs, improve customer care and help your company thrive in any economy.
Inbound Call Center Services: These services are designed to help your company gain customers, reduce expenses, and increase revenue. A team of live operators to process inbound telephone calls to sell your products, process orders, offer customer care and retention programs, provide technical support, dispatch and route messages.
Outbound Call Center Services: Services designed to handle outbound telephone calls. This is primarily used for telemarketing or direct marketing, but has other applications including customer retention, list cleaning, follow up calls, market research, customer service programs, collection and subscription renewal.
Virtual Assistant Services: This program is for executives who require assistance, but do not have the time or resources to manage the position. Virtual assistants provide calendar administration, excel sheet management, database management, business presentations, voice and email management, phone and message administration, customer service, market research, analytics and even lead generation.
while increasing customer retention and satisfaction
- Increase sales and profits
- Save time
- Strengthen corporate name and image
- Utilize highly educated, friendly, professional staff
- Maximize transparency
- Enhance customer service
- Increase customer loyalty
- Expand company while maintaining overhead
- Increase conversion rate
- Build prospect lists and data bases
- Generate and qualify leads
- Schedule appointments
- Reduce costs
- 24/7 Help Desk