About us
 
Arrow Contact Solutions Inc. is a boutique call center with offices in the United States and Panama City, Panama. Arrow serves Business to Business (B2B) clients of all sizes and needs, proudly providing customized solutions as dictated by each customer’s unique requirements. Our expertise lies in outbound-inbound client generation, customer service, business and data processing and technical support to companies located in the United States, United Kingdom, Australia, Canada and all Spanish speaking countries in Latin America.

Our highly specialized Business Process Outsourcing (BPO) expertise enable us to cost effectively align practical solutions with the specific outsourcing strategies and needs of our customers. Furthermore, we have built a robust infrastructure consisting of a state-of-the-art, 50,000 square foot, climate-controlled facility located in Panama’s San Francisco district less than 15 minutes from the Tocumen International airport. Panama has direct flights on major airlines from 10 different U.S. cities including Los Angeles (6 hours), New York and Newark (5 Hours), Washington DC and Dallas (4.5 hours), Houston and Atlanta (4 Hours) and Miami and Fort Lauderdale (3 Hours). Arrow's clients benefit from the collective experience of our executive leadership team which spans numerous industries, fields and countries. This knowledge enables enables Arrow to provide each customer with value and a strong framework for success. Our clients also derive tremendous value from our ability to provide operation excellence and significant cost reductions. The entire team at Arrow understands the importance of satisfied clients and, therefore, treats each customer accordingly.

The Arrow advantage goes beyond what customers have come to expect from BPO providers. The difference lies in our ability to exceed client expectations while consistently providing added value in the following ways:

    The use of innovative processes, ideas and technology to save clients money while delivering greater value.
    A corporate culture dedicated to exceeding client expectations.
    The employ of highly skilled and educated (attending college or degreed) agents who are fluent in the English and Spanish languages.
    Cultural alignment and training to become an integral part of each organization.
    The recruitment and placement of industry specific agents to minimize down time.
    Extensive use of quality management/measurement initiatives to enable process improvements and provide necessary reporting to clients.
    A positive workplace environment yielding employee retention which is amongst the industry’s highest. In today’s competitive business environment, companies are continuously looking for sources of competitive advantage. Arrow’s valued clients have come to rely on us to make a significant impact in their business.