Inbound Customer Support

Arrow’s Inbound Call Center Service is specifically designed to maximize the efficiency of a company’s sales and marketing efforts providing a significant competitive advantage. As your partner, Arrow’s goal is to provide the strongest, most competent, inbound support possible. This enables your company to strengthen the relationship with your prospects and customers and ultimately increase your profitability or sales revenue.

The Inbound Customer Support which Arrow provides includes:

  • Customer Service
  • Order Processing and fulfillment
  • Up-selling campaigns
  • Customer retention programs
  • Technical Support
  • Reservations
  • Directory Assistance
  • Collections
  • Dispatch
  • Help desk
  • Applicant screening
  • Location locator
  • Credit card processing
  • Telemarketing
  • Direct response
  • Live chat support
  • Web hosting services

Arrow provides Inbound Customer Service personnel who are experienced, friendly, and skilled professionals who may possess related industry knowledge. Your service partner(s) are supervised by our inbound management team who are dedicated to providing an outstanding customer experience. You can be confident in knowing that Arrow will provide each and every one of your clients world class customer service.

Outbound Telemarketing

The Arrow Outbound telemarketing teams are amongst the top in the industry. Our average agent has over 5 years of call center experience…..selling and marketing products on behalf of multiple organizations. The Outbound telemarketing team will set appointments, generate leads, conduct email campaigns, sell product and just about anything in between.

  • Appointment Setting
  • Lead Generation
  • Market Research & Surveys
  • Database Cleansing
  • Sales
  • Collections
  • Market penetration
  • Script writing and execution
  • Email, test and bulk mail campaigns

Our Outbound telemarketing teams have all attended sales classes and seminars and have strong skill sets in the following areas:

  • Prospecting for new business
  • Appointment setting
  • Lead generation
  • Webinar presentations
  • Product presentations
  • Overcoming objections
  • Negotiating pricing and contracts
  • Listening skills

Arrow’s telemarketing professionals have all either graduated from college or are working towards a University degree. Most importantly, all Arrow professionals have extensive experience marketing and selling products and services. Arrow’s outbound direct marketing group will be a powerful, yet completely transparent extension of your organization which translates to increased sales and profits.

Virtual Assistant

The U.S. Small Business Administration (SBA) has reported that the average small business owner spends approximately 40% of their time on basic, time-consuming administration tasks. According to a study completed by Proud Foot Consulting, sales professionals spend only 10% of their available time actually selling. Arrow’s Virtual Assistant program is the answer for professionals who need to add more productivity to their workday. Arrow prides itself on matching business leaders with the best virtual assistants in the outsourcing industry. Executives, who pass on administrative tasks to their own personal virtual assistant, can spend more time selling, marketing, networking, strategizing, planning and delivering products and services to their clients. The end result is increased sales revenue and profitability.

Arrow is pleased to offer some of the best and most cost-effective Virtual Assistant office personnel in the industry. We recruit and hire from the local universities which is followed by extensive training from our leadership team.

Your Virtual Assistant (VA) is dedicated to you and is capable of handling all of the following tasks, plus much more.

  • Calendar management
  • Word Processing
  • Excel sheet management
  • Business Presentations
  • Email, text and bulk mail
  • Data and spreadsheet management
  • Phone and voice mail services
  • Customer Service
  • Research
  • Online meetings
  • Lead generation
  • Reporting

The Arrow management team is there to supervise your virtual administrative assistant. We are always there to see that the important tasks are performed in a timely and professional manner.

The savings from using a Virtual Assistant are endless: Supervision, telephone, headsets, Internet, Human resources, office supplies, computer, work station, taxes and benefits are just a few of the expenses included at no additional charge to you.

Select Arrow’s VA services today and discover the immediate value and difference it will bring to your business.