Technology
 
Arrow Contact Solutions Inc. utilizes the latest technology, sourced from world class vendors, which provide our clients reliable service with maximum uptime. We adhere to best practices on disaster recovery and business continuity planning so our customers have continuity of service even in contingency situations.

Arrow’s infrastructure is supported by a highly skilled technology support team rich in call center experience. These telecommunication professionals oversee the design, implementation and maintenance of our technology architecture with best-in-class standards.

We place utmost emphasis on information security, confidentiality and integrity. Arrow’s infrastructure is protected with closed circuit television, electronic access control, 24/7 monitoring and multiple levels of network security.

Arrow’s high performance telephony infrastructure is both outbound and inbound ready. It is capable of simultaneously handling multi-channel mail, chat and voice traffic. We have layered multiple internet links which are provisioned from different ISPs. These redundant connections deliver higher availability with load balancing and failover, and bring scalability and reliability.

Our workstations can be customized to accommodate each client’s unique requirements. We streamline Intel-based MS Windows PC's to match your company’s standards. We can also work with other platforms and operating systems. The implementation of products from companies such as HP and Dell are available upon request.

Arrow’s IP-PBX Call Center solution offers a streamlined system that is customizable, flexible and scalable. Our telephony hardware suppliers (i.e., Aastra, Polycom and Plantronics) are leaders in VoIP communications who exceed the industry standards for high speed and quality. We also offer Customer Relationship Management (CRM) capabilities. Our CRM has been fully integrated into our communications network, a CTI (Computer-Telephony Integration) allowing for quick, consistent and effective call and client management.

In line with Arrow’s green policy, we have enterprise-wide concern on energy efficiency. We count with a consolidated 3Com network solution that is proven to have a 20% lower environmental impact than the industry average.

Arrow’s technology partner group include Cbeyond, American Dynamics, Digium, SugarCRM, Hoovers, and iQuote Xpress.  They have earned a reputation for innovation, quality and reliability around the globe.